Super Kote 2000 was born in Colombia in 1994. Over the years, it established a strong presence across Latin America, supplying B2C and B2B customers with specialized lubricants, antifreeze coolants, fuel additives, and advanced metal treatments. In 2019, the company officially entered the U.S. market, bringing its legacy of innovation and performance with it.
Despite having a warehouse in Miami, Super Kote 2000’s U.S. operations were inefficient. Orders were fulfilled manually, inventory was tracked with spreadsheets, and each shipment required a trip to UPS, FedEx, or USPS. The company couldn’t integrate platforms like Amazon, eBay, or Walmart. This limited their ability to scale — especially during high seasons when inventory mismanagement led to stockouts.
Before working with iLogistics USA, Super Kote 2000 handled its fulfillment manually from a local warehouse in Miami:
- Orders were packed by hand.
- Inventory was tracked in Excel.
- No platform integrations (Amazon, eBay, Walmart) existed.
- Shipping was expensive and required in-person drop-offs at UPS, FedEx, or USPS.
- During peak seasons, they would run out of stock without alerts.
Results After Switching
The solution came through a friend who mentioned the 3PL concept. After researching online, iLogistics USA appeared as the top result. They reached out to six providers, but iLogistics was the first to reply and the one that impressed them most.
“They weren’t the cheapest, but they were the most human and organized. We visited the warehouse and saw their process live. Orders were going out automatically while we were there. That’s when we knew — this is how fulfillment should work.”
From Chaos to Clarity: Discovering iLogistics USA and Scaling with Confidence
Same-day shipping is now guaranteed before 2:00 p.m. EST. According to Myriam: “We’ve never received a complaint since switching. Even Amazon is satisfied with our prep speed.”
Full Transition — How We Optimized Both B2C & B2B Fulfillment with iLogistics USA
Super Kote 2000 is now strong in B2C and expanding their B2B operations. While they used to handle B2B logistics themselves, in 2024 they moved that operation to iLogistics too.
“Now iLogistics manages our full containers for LATAM and pallet shipments across the U.S. We can finally focus on opening new B2B accounts.”
The Human Touch
Beyond technology, what won them over was the support and communication:
“We have a WhatsApp group with their team — they even reply on weekends. No tickets, no delays. Just real people supporting us.”
Their onboarding process took less than two hours. Inventory was received and live in the system the same day.
“Seeing the tracking update the next morning without lifting a finger — it felt like magic.”
“Delegating our logistics to iLogistics USA gave us back our time. Their team and system feel like an extension of our company. We see our entire operation 24/7, while we focus on growth.”
Ready to scale your B2B or B2C brand in the U.S.?
Let iLogistics USA handle your fulfillment — so you can handle the growth.
