“We love all the features of iLogisticsUSA dashboard. We especially love the timeline feature, which shows which orders are processed, which are labeled, which are shipped, and so on. You can track orders all the way through the supply chain to your customer’s doorstep, and get full visibility into the fulfillment process.”
Jens Vogel
Founder of Wildfang Petcare
Wildfang® – We love what we do.
We have a clear idea of what we want to offer you and, above all, your loyal companions. We only put the highest quality in the bag, the can and between the teeth of your pets. The naturalness, compatibility and sustainability of our products are just as important to us as the taste.
Practice Makes Perfect
Jens Vogel, Founder of Wildfang Petcare started with 500 orders on Kickstarter in 2019. Initially just a DTC company, they soon garnered big B2B orders from heavy hitters like Nordstrom and Niemann Marcus. The B2B orders created routing complexity and was too much for their old fulfillment solution to manage properly. After traveling to the US from Germany, renting a UHaul and a house and shipping his own orders, Jens knew it was time to change.
Hitting a High Note
According to Jens Vogel told iLogisticsUSA,
With our full-service fulfillment solution and a direct integration to Shopify, Wildfrang was able to make the switch with peace of mind. They also knew iLogisticsUSA could handle single unit orders which is a large part of their direct-to-consumer (DTC) business. Add in an endorsement from one of their investors, and it made switching to iLogisticsUSA the best choice.
Onboarding with iLogisticsUSA took about a month, and iLogisticsUSA has already fulfilled 29,000 orders – in just 3 months! By comparison, the previous 3PL fulfilled 34,000 orders in the whole year. That’s an increase in output of nearly 70%.
iLogisticsUSA integrations and partnerships have opened up other avenues of growth for Loog Guitars as well. “iLogisticsUSA introduced us to FlavorCloud, which has allowed us to lower our shipping rate for our customers in Canada, and it’s a much better service and experience for our international customers. The results have been great!”
In spite of these many hiccups, an interrupted vacation and a stateside house rental, Jens and Wildfang grew a successful and thriving business. However, they needed a fulfillment partner who could do the following:
Ship orders on time and accurately to avoid chargebacks
Accommodate single unit orders
Provide person-to-person client support
Easy communication via multiple channels
Features That Rock
“One thing that has really amazed me is PostHero. We actually asked our previous 3PL to provide us with a report showing what was shipped and delivered. And that’s basically what PostHero is doing. Visibility is one of the key things in supply chains,” Jens commented.
With iLogisticsUSA as their fulfillment solution, Wildfang has grown and is looking to expand even further. “The suggestions and recommendations that iLogisticsUSA offers, along with their connections with other partners, allow us to be more successful. It makes ShipHero even better and more effective,” Jens added.
If you’re searching for reliable fulfillment, 3PL companies near me like iLogisticsUSA can help you achieve your business goals.
“Once we decided to implement iLogisticsUSA 2-day shipping for our US orders, we really saw a change in the speed of shipping our orders. So our customers are in California and they still arrive at the customer’s doorstep in 2 days.”
– Founder of Wildfang Petcare
What's next for wildfang?
Beyond fulfillment, we’re focused on creating the best tools for pet parents when it comes to pet health: supplements made from premium ingredients delivering real functional and structural support; engaging educational content delivering helpful health tips; and a strong, active community of pet parents. Our New Product Development team is hyper-focused on creating the best formulas. Couple these efforts with our creative team’s engaging educational materials and our marketing team’s dissemination of this content on platforms people use most – and it’s been amazing. It’s been really fun and rewarding to see customer feedback and Wildfang grow.
We’re looking into new markets and sales channels, too. With Instagram under our belt, we’re focusing on our email, SMS, and TikTok platforms, and testing other avenues through which we can connect with our customers.
Get in Touch with iLogisticsUSA
Fill out the form below to learn how iLogisticsUSA’s ecommerce fulfillment services and technology can help your business, discover if we’re a mutual fit, and get a pricing quote. If you’re searching for 3PL companies near me, iLogisticsUSA is ready to provide the support and solutions you need to grow.
