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How Jeff Wan Catapulted Orders by 400% [Case...

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“We realized there was no way we’d be able to continue filling orders one year down the road at the rate we were growing. “We were excited by the growth, but we needed a Fulfillment solution like iLogistics USA.”

Jeff Wan
Founder and Creative Director of Jeff Wan

Jeff Wan is an American luxury fashion company established in 2018.

Made for the urban minimalist, and animated with the colors and culture of Mauritius, our line of small leather goods and handbags celebrates ultra-premium design at its most transportive.

On an individual level, each of our pieces works to tell a unique story in which the ordinary becomes anything but. From our premium gym bag, reimagined lunch box, and everything in between, Jeff Wan brings together imagination and utility in colorful and unexpected ways. The result is an island-hopping collection that feels at home in both Manhattan and the Mascarenes.

All of our products are named in Mauritian Creole and handmade from the highest quality leather.

HIGHLIGHTS

CHALLENGES

Jeff Wan Inc needed a Fulfillment Center.
Cheap Fulfillment was not scalable with rapid growth.
Too many SKUs made outsourcing shipping to a 3PL unfeasible.

SOLUTION

Streamlined inventory management for efficient pick & pack workflows.
Multi-Item Batch to simplify picking multiple orders with different item quantities.
Dynamic slotting to track how much inventory is in stock in each location.

RESULTS

Warehouse management software scalable with 400% business growth.
275% increase in picking efficiency.
Misshipments reduced by half.

“Fulfillment is one of the areas that we were super keen to outsource to a partner who’s been doing it for a while and knows how it’s done. We can trust iLogisticsUSA to support and handle fulfillment for us, so that we can focus on the strategic side of our business, helping us grow and develop much faster.”

– Founder and Creative Director of Jeff Wan

Outgrowing self-fulfillment

According to Jeff Wan told iLogisticsUSA,

Since self fulfilling orders from our launch over a year ago, we reached a point where it became completely unsustainable for us to continue doing so.

Our order volume has grown immensely since we started the business, to where fulfillment doesn’t leave time for us doing anything else.

At the scale we’re starting to operate at, keeping everything in-house would mean that we would be picking and packing orders all day!

We have even bigger ambitions for our business going forward, including launching new products and increasing stock. So we wanted to free up our time to focus on growing our business, and knew it was time to outsource fulfillment to experts.

Finding a partner, not just a fulfillment service

I spoke to 12 different fulfillment companies of all shapes and sizes — but our conversation with our iLogistics USA representative was by far the best.

Out of everyone that we had spoken to, our conversations with him felt the most like a real partnership.

He was extremely responsive, made sure to close the loop with us on all the questions we had, and guided us through optimal packaging decisions.

He even helped coordinate the move of our products from NY to iLogistics USA Fulfillment Center!

Altogether, iLogistics USA was able to provide us with the bespoke solution that we were looking for, and a sense of partnership we just couldn’t find anywhere else.

“One of our must-haves for a fulfillment solution was partnership. We wanted to partner with a 3PL that would be kind of like us: positive, relaxed, but also reliable. We really wanted a provider with whom we could form a relationship, where it wouldn’t just be based on numbers — and we found that with iLogistics USA.”

– Founder and Creative Director of Jeff Wan

What’s next for Jeff Wan?

Jeff Wan has already become an award-winning brand, has graced the pages of multiple fashion publications, and has gained much notoriety with consumers of luxury handbags and accessories.

With fulfillment and shipping outsourced to iLogisticsUSA, we can finally focus on expanding our product offering to better meet customer needs.

I will continue designing and producing for each season—we are already in Saks Fifth Avenue—and will keep focusing on opening new markets.

The opportunity is truly endless. With iLogisticsUSA as our trusted partner and one of the top 3PL companies near me, we can continue to support the fashion industry in NY and beyond.

3PL that scaled with 4x growth

In less than two years, Jeff Wan, Inc. orders increased by over 400%. They now receive thousands of orders every month and they’re even busier during holiday seasons.

Get in touch with our experts at i Logistics USA

Fill out the form below to learn how iLogistics USA ecommerce fulfillment services and technology can help your business, discover if we’re a mutual fit, and get a pricing quote.

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Checklist: How to get ready for Black Friday...

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Although you have done a lot of hard work to create your online store, things are not turning out the way you expected. You are following all the steps, but the sales are not being generated and you start to think: “my business is not working”. Don’t worry, here we show you how to get ready for Black Friday and Cyber Monday

Do not despair, because all is not lost.

We already know that you have dedicated a lot of effort and enthusiasm to find the product that best meets the needs of your potential customers. You have built a very apparent online store and you have even put some ads to start generating traffic to your ecommerce.

However, something is failing because the sales are not taking place.

Let us handle order fulfillment, so you can focus on building your brand. TRY NOW

The most common failures that make my business not sell

We understand that you have enough web traffic, but that your problem is in the conversion rate, since many people come to your online store but nobody buys.

Therefore, we are going to see what may be the main reasons why this happens very frequently.

Web design errors

Although it is not necessary to have a completely finished online store to start selling, there are some web design flaws that can ruin the shopping experience of your users.

Let’s see what are those failures that can cause your business not to work:

Misspellings: They look horrible and are often the main reason people mistrust…